Privacy Policy
Effective Date: 05.02.2025
This Privacy Policy explains how Luxury Quests, operated by Adventura Luxe Group sp. z o.o., collects, uses, and protects your personal data when you visit our website, book our services, or interact with us in any way.
1. Who we are
Company Name: Adventura Luxe Group sp. z o.o.
Registered Address: ul. Zygmunta Augusta 5/2, 31-504 Kraków, Poland
NIP: PL6701809449
KRS: 0001154048
Website: https://www.luxuryquests.com
Contact: [email protected]
2. What data we collect and why
We may collect the following categories of personal data:
a) When you visit our website
IP address
Browser and device type
Cookies (see Section 6)
Purpose: For analytics, website performance, security, and improvement of user experience.
b) When you fill out a form or contact us
Name and surname
Email address
Phone number (if provided)
Country of residence
Travel preferences
Message content
Purpose: To respond to your inquiry, provide tailored travel services, and follow up on your request.
c) When you become a client or partner
Company name (if applicable)
Billing details
Payment method (processed securely via third-party services like Stripe)
Contractual correspondence
Booking history
Purpose: To process bookings, manage the partnership or agreement, comply with legal obligations, and deliver our services.
3. Legal basis for processing
We process your data under the following legal grounds:
Your consent, when you voluntarily provide data via forms
Contractual necessity, when you book services
Legitimate interest, for communication, analytics, and fraud prevention
Legal obligation, for compliance with Polish and EU law
4. How long we retain your data
We retain personal data only as long as necessary to fulfil the purposes for which it was collected.
Contact form data: up to 12 months
Booking and invoicing data: up to 6 years (for legal and tax compliance)
Email marketing consent: until you withdraw consent
5. Sharing your data
We do not sell or rent your data. We may share it with:
Our trusted partners (e.g., hotels, guides, transportation providers) solely for booking purposes
IT and cloud service providers
Payment processors (e.g., Stripe)
Legal authorities if required by law
6. Cookies
We use cookies to enhance your experience and analyse traffic.
Necessary cookies: for security and functionality
Preference cookies: to store your preferences
Analytics cookies: to understand visitor behaviour (e.g., via Google Analytics)
You can adjust cookie preferences in our cookie banner or through your browser settings. For detailed information, see our Cookie Policy.
7. Your rights
Under the GDPR, you have the right to:
Access your data
Correct or update inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
File a complaint with your local Data Protection Authority (in Poland: UODO)
To exercise your rights, contact: [email protected]
8. Data protection and security
We use appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, and disclosure. These include:
SSL encryption
Secure payment gateways
Limited access based on roles
Regular updates and security reviews
9. Third-party links
Our website may include links to other websites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.
10. Use of Third-Party Tools and Plugins
Our website may include links to other websites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.
Solid Security
Privacy Suite for WordPress by Complianz
Stripe
Mailchimp for WooCommerce
KIT
WP Forms
When you submit a form on our website, your data is processed via WPForms, a form-building tool integrated with our system.
Depending on the type of form (e.g., contact, pre-booking, feedback), we may collect your name, email address, country, preferences, and other relevant details.
The submitted data is securely stored on our WordPress server and may be used only for the purpose indicated in the form (such as contacting you, confirming a reservation, or providing service details).
WPForms itself does not access or use your data for any purpose. Data is stored under our control in accordance with GDPR compliance measures.
In specific cases, data submitted via WPForms may be securely transferred to external services such as ConvertKit (for email marketing) or Stripe (for payment processing). Each transfer is handled with appropriate security measures and legal safeguards under GDPR.
Google for WooCommerce
We use Google’s tools for Analytics hence some data is shared with Google.
WooCommerce Tax
11. International data transfers
If your data is transferred outside the EU/EEA, we ensure an adequate level of protection via standard contractual clauses or data transfer agreements.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
Last updated: 15.07.2025
